FAQ’s

What is your cancellation policy?
We currently offer a free 24 hour cancellation. As long as you let us know by 2pm the day before your arrival, you can cancel for free. 

Is there an EFTPOS surcharge?
All transactions made via credit card/EFTPOS will incur a 1.15% surcharge. 

I have a big car, where can I park? 
We have 25 undercover parking spaces (one carpark per room), with a 2.5m clearance. If you have a particularly long/tall vehicle, there is street parking available with plenty of room, even for trucks.

Are your rooms non-smoking?
All of our rooms have a no-smoking policy. We do have a designated smoking area on site.

Can I charge my electrical vehicle at your motel?
Yes! We have an EV charger available. Please let our team know at the time of booking if you require this. 

How do I do my laundry?
Our onsite laundry has a coin-operated washing machine and dryer available for guest use 24/7. We have washing powder and $1 coins available at reception during office hours. 

Do you have any meals onsite?
No, we do not have a restaurant attached to our motel. We do however stock a boxed, ready-to-go breakfast available for purchase at reception. The Greenbank RSL is within walking distance, and are open from 10am til late.

What are the check-in and check out times?
Check-in is available from 2pm on the day of your arrival, and check out is at 10am. 

I’m not going to get there before reception closes, can I check-in late?
Yes! There is a lockbox located outside reception that we will put your room key in and will SMS you the after hours check-in procedure on the afternoon of your arrival. 

“Do Not Disturb” Policy.
In the event that a room displays a “Do Not Disturb” sign on the door for a period of three (3) or more consecutive days, a member of our housekeeping staff will be required to enter the room for a welfare check and to empty any rubbish. This is to ensure the safety and well-being of our guests, and to maintain the cleanliness of the room. This policy is in place for the comfort and security of all our guests. If you have any concerns or require an exception, please contact reception.

I have another question that I can’t find the answer to online.
Please reach out to us by phone or by email. We are happy to answer any questions you may have!